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REMONDIS Global Website // Danmark

Privacy Policy

A. General information

1. Responsible body and contact details

Controller in the sense of the GDPR for these Internet pages is

Brunnenstr. 138
D-44536 Lünen

Further company details can be found in the Imprint.

Contact details of our data protection officer:

- Data Protection Officer -
Brunnenstr. 138
D-44536 Lünen

REMONDIS SE & CO. KG acts as a single point of contact for data subjects and is responsible for information obligations pursuant to Art. 13 and 14 GDPR, data protection impact assessments pursuant to Art. 24, 32 GDPR.

2. Declaration of joint responsibility

REMONDIS SE & Co. KG and its subsidiaries and associated companies exercise joint responsibility in many areas in accordance with § 26 of the GDPR. Services and supplies are generally provided by the subsidiaries of our Group, which use the central data processing system in our Group for this purpose. The joint responsibility extends in particular to the following areas:

  • Customer databases
  • Application management & recruiting

Within the framework of joint responsibility, REMONDIS SE & CO KG and its subsidiaries and associated companies have agreed which of them is responsible for which duties under data protection law (in particular information duties in accordance with Art. 13, 14 GDPR). Within the scope of joint responsibility, REMONDIS SE & Co. KG and the subsidiary or associated company concerned are jointly obliged to provide the information required under Art. 13, 14 GDPR. The companies shall provide the respective requested company with the necessary information from their area of activity. The companies shall inform each other without delay of the legal positions asserted by data subjects and provide each other with all information necessary to respond to requests for information. Data protection rights can be asserted against all companies involved.
In addition, some processing operations may give rise to joint responsibility between REMONDIS companies or with third parties. These are dealt with in the context of the respective processing (Part B).

3. Data categories, purposes and legal basis of data processing

We process your personal data in accordance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) as well as all other applicable legal provisions. The collection and processing of data is determined by the service or information you have chosen.

In general, we collect the following information:

  • Last name, first name, salutation
  • E-mail address
  • Communication data (IP address, device information)
  • Usage data (web pages visited, access times, interest in content)
  • Address
  • Telephone number

The specific data collection and processing can be found in the individual processing operations (Part B) as well as in the respective provisions of our contractual documents.

4. Data recipients

We only transfer your personal data to third parties in the following cases:

  • The transfer takes place in compliance with a legal requirement under which we are obliged to report or pass on the data.
  • The transfer of data takes place to external companies that act as order processors on our behalf or that act on our behalf (this concerns, for example, courier and logistics companies, call centres, external computer centres, EDP and IT applications, website management, auditing services, credit institutions, data disposal, etc.).
  • The transmission of data to third parties takes place on the basis of your consent.
  • Data is transferred for the purpose of processing a contractual relationship with you pursuant to Art. 6 para. 1 s. 1 lit. b GDPR (e.g. to an affiliated company within the group (cf. item 2) or a subcontractor or to a logistics company).

5. Deletion of data and duration of storage

In principle, we process and store your data only for the duration of our business relationship, including the initiation and execution of the contract as well as the statutory retention periods.

If the data is no longer required for the fulfilment of contractual or legal obligations and rights, it is regularly deleted, unless its – temporary – further processing is necessary for the fulfilment of the purposes listed above for an overriding legitimate interest.

Insofar as individual processing of personal data requires other deletion periods, these are mentioned in the description of the individual processing operations under section B.

6. Processing of your data in a third country

Data is only transferred to bodies in third countries (states outside the European Union (EU) or the European Economic Area (EEA)) if it is necessary for the execution of an order/contract from or with you, if it is required by law (e.g. reporting obligations under tax law), if appropriate data protection levels exist or if you have given us your consent.

The processing of your data in a third country may also be carried out in connection with the involvement of service providers as part of commissioned processing. If there is no EU Commission decision on an adequate level of data protection for the country in question, we will ensure through appropriate contracts that your rights and freedoms are adequately protected and guaranteed. For more detailed information, please refer to the individual descriptions of the processing operations under section B.

Information on the appropriate or adequate safeguards and on the possibility of obtaining a copy from you can be obtained from the Data Protection Officer upon request.

7. Your rights as a data subject

Upon request, we will provide you with written or electronic information as to whether and which of your personal data is stored with us (Art. 15 GDPR) and we will check your entries for deletion (Art. 17 GDPR), correction (Art. 16 GDPR), restriction of processing (Art. 18 GDPR) and transfer (Art. 20 GDPR) of your personal data and execute them if the conditions are met.

For this purpose, please contact:

- Data Protection Officer -
Brunnenstr. 138
D-44536 Lünen

Insofar as you are of the opinion that the processing of your personal data is carried out unlawfully, you may lodge a complaint with a supervisory authority (Art. 77 GDPR). A list of the data protection officers and their contact details can be found under the following link: https://www.bfdi.bund.de/DE/Service/Anschriften/anschriften_table.html.

8. Information on the right to object

Insofar as the processing of your personal data is carried out on the basis of Art. 6 para. 1 s. 1 lit. f GDPR (data processing based on a balance of interests) or on the basis of Art. 6 para. 1 sentence 1 lit. e GDPR (data processing in the public interest), you have the right to object to the processing at any time.

We will then in any case no longer process the personal data for the purposes of direct marketing or related profiling and furthermore not for other purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims. In this case, you must provide reasons for the objection that arise from your particular situation.

If possible, you should send your objection to the following contact address:


The same applies if you have given your consent to the collection or use of personal data and wish to revoke it. You can revoke such consent at any time with effect for the future by e-mail or letter.

B. Individual processing

1. Logging

When using the website, certain connection data and data provided by your Internet browser are temporarily stored. The following data is logged for the operation of the website:

  • IP address of the retrieving computer
  • Operating system of the retrieving computer
  • Browser version of the retrieving computer
  • Name of the retrieved file
  • Date and time of retrieval
  • Amount of data transferred
  • Referring URL
  • Connection logging

The data collection and processing of the log file information is based on our legitimate interest and for the purpose of securing our online offer. The log file information is stored anonymously after the session has ended.

2. Contact form/ requests for information

In the interest of communication with customers and interested parties, we offer a contact form on our website where you can request information about our products or contact us in general. In addition to the voluntary information and the content of your message, we require the following information from you:

Form of address
Last name
Email address

We need this information to process your request, to contact you correctly and to send you an answer. Requests received via the contact form are stored as emails and regularly checked to see whether data can be deleted. Should data no longer be required in the context of a relationship with a customer or interested party, or should the customer have a contrary interest, we will delete the data concerned not later than after 180 days, provided that this does not conflict with statutory retention obligations. The legal basis for this data processing is Art. 6 para. 1 lit. f) GDPR. Insofar as contact is made to initiate contractual relations, the legal basis is Art. 6 para.1 lit. b) GDPR.

3. Newsletter subscription

You are given the opportunity to sign up to our newsletters when you visit our websites. We only send newsletters and electronic communications containing advertising material if the recipient has given us their consent or we are legally permitted to do so. Our newsletters contain information about our services, our company and the latest happenings in our industry.

Signing up for our newsletters involves the so-called double opt-in procedure, i.e. an email is sent to you after you sign up asking you to confirm your subscription. All you need to do to sign up to a newsletter is to enter your email address. (add to this if further information is required). A record is kept of your subscription to our newsletter so that we are able to prove that the sign-up process fulfilled all legal requirements. This includes recording and storing what time you signed up, what time you confirmed your subscription and your IP address. A record is also kept of the changes made to your data that is stored at the service provider responsible for sending out our newsletters. In addition, the following data is recorded and stored throughout the time you are signed up to receive our newsletters:

  • Which newsletters were sent by email and which newsletters were unable to be successfully delivered (so-called "email bounces")

Our newsletters are sent via the US service provider Amazon Web Services Inc., 410 Terry Avenue North, Seattle, WA 98109-5210, USA. The data processing takes place on the server in Frankfurt a.M. You can view the company‘s Privacy Policy here: https://aws.amazon.com/de/compliance/germany-data-protection/ This service provider has been appointed based on our legitimate interest to have our newsletter sent via secure means as per Art. 6, Para. 1(f) GDPR and on a data processing agreement in acc. with Art. 28, Para. 3 sentence 1 GDPR.

Our newsletters are sent based on the consent given by the recipient in acc. with Art. 6, Para 1(a) and Art. 7 GDPR in conjunction with Art. 7, Para. 2 No. 3 ‘UWG‘ [Act against Unfair Competition] as well as statutory authorisation in acc. with Art. 7 Para. 3 UWG. The sign-up process is recorded and stored based on our legitimate interest as set out in Art. 6, Para. 1(f) GDPR. Our interest here is to have a user-friendly and secure newsletter system that serves our business interests and meets the expectations of the users and also enables us to provide proof that consent has been given.

You can unsubscribe from our newsletter and withdraw your consent whenever you wish. An unsubscribe link can be found at the bottom of all our newsletters. Based on our legitimate interests, we can store the email addresses of unsubscribed recipients for up to three years before deleting them in order to be able to prove that they had previously given their consent. The only time this data is processed is in defence of any possible legal claims.

4. Google services

We use a variety of services provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland, on our websites.

More detailed information about the individual Google services that we use on our websites can be found below.

In some circumstances, Google collects and processes information (including personal data). It cannot be ruled out, in such circumstances, that Google may also transfer this information to a server in a third country.

Further information can be found about this subject https://www.google.de/policies/privacy/frameworks/.

Our company has no influence over this nor does it have knowledge of the precise content of the data that Google actually collects and processes. According to Google, the following data (also personal data) may be collected and processed:

  • Log information (in particular the IP address)
  • Location information
  • Cookies and similar technologies
  • Unique application numbers

If you have created a Google account and are signed in to this account when you visit our websites, then Google can store and, where applicable, collate the processed information in line with your account settings. According to Google, your activities on other websites and in apps may - where applicable and depending on your account settings - be linked to your personal data in order to improve Google's services and the advertising shown on Google. Further information can be found about this subject at https://www.google.de/policies/privacy/partners.

You can prevent this data being linked up by logging out of your Google account or by making the appropriate changes to your Google account settings.

Moreover, you can also change your cookie settings (e.g. delete, block cookies etc).

Further information about Google account settings can be found at https://privacy.google.com/take-control.html

Further information about Google's privacy policies can be found at https://www.google.com/policies/privacy/

Data transfer to third parties and outside the EU

We only transfer your personal data to third parties if you have consented to the transfer, if the transfer is necessary to execute the offers or services that you wish to make use of, or if a legal authority for transfer exists and the protection of your legitimate interests is guaranteed.

No personal data collected by us is processed in a third country apart from when Google Fonts and Google Maps are used. The provider of these services is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Inc. guarantees an appropriate level of data protection when Google Fonts and Google Maps are used by participating in the so-called "Privacy Shield" and by implementing data protection and data security measures in the EU. Further information about Google Fonts and Google Maps can be found below.

The following sections provide an overview of third-party providers and their contents and include links to their privacy declarations, which contain further information about how data is processed and, in some cases as already mentioned, how this can be prevented (so-called opt-out options):

4.1 Google Analytics

We use Google Analytics on our websites, a web analysis service provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses text files, so-called cookies, which are placed on your computer to make it possible to analyse how visitors use the websites. Moreover, Google Analytics can also use so-called web beacons (invisible graphics). These cookies and web beacons enable information, such as visitor traffic on websites and information about the user's device, to be collected and analysed. The information collected via the cookies and web beacons about the use of our websites (including the user's IP address) is transmitted to a Google server, possibly in the USA or another third country, and stored there. This information may be shared by Google with one or more of its contractual partners.

We use Google Analytics in order to analyse how users interact with our websites so that we can make adjustments to improve our offering to meet their needs.

The legal basis for the processing of personal data as described here is Art. 6 (1)(a) GDPR.

Further details about what information is processed can be found at https://privacy.google.com/businesses/adsservices/ and https://policies.google.com/privacy?hl=en-US in the section "Information we collect as you use our services."

Further information about how Google processes data when Google services are used and about Google's Privacy Shield certification can be found in the section 'General information about Google services'.

The following information, in particular, is processed by Google Analytics:

  • Information about your devices
  • Online identifiers (including cookie information)
  • IP address

IP anonymization ("anonymize IP") is always active when we use Google Analytics. This means that your IP address is shortened by Google in the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

We have concluded a data processing agreement with Google in acc. with Art. 28 GDPR in order to be able to use Google Analytics. Google processes the information on our behalf to evaluate how our websites are used, to compile reports on website activity and to provide other services relating to website use. Google can, where applicable, transfer this information to third parties if they are obliged by law to do so or if the third party has been contracted by Google to process this data on its behalf.

Moreover, this data processing agreement permits Google to commission certain subprocessors and, possibly, to transfer this data to them. A list of these subprocessors can be found at https://privacy.google.com/businesses/subprocessors/.

4.2 Right to object

You have the right to object. You can withdraw your consent at any time and without giving a reason by going to the section below the Cookie Declaration on this page.

You can also prevent Google Analytics from processing your data by deactivating the Google Analytics cookie in your browser by clicking on the opt-out link or by downloading and installing the plug-in provided by Google (https://tools.google.com/dlpage/gaoptout?hl=de ).

If certain functions are deactivated, then use of this website may be impaired.

Processed information is only stored for the period needed to complete the intended purpose or for the period mandated by law.

It is not mandatory to provide personal data, nor is it a statutory or contractual requirement or necessary to conclude a contract.

5. Matomo

On our websites we use a version of Matomo which is implemented on our own servers. This is an open source analysis software for the purpose of statistical evaluation of visitor access. Based on this evaluation, we particularly wish to track which of our sites are accessed and how often, but not by whom they are accessed. The implementation of Matomo on our servers does not use any cookies. We only store anonymised user data for collecting general statistical values, without comprehensively analysing user behaviour. A comprehensive analysis of user behaviour is also not possible due to the anonymised collection of the data. The IP address transmitted in the server log-in is anonymised on our server before it is transmitted to the Matomo installation and replaced by a random IP address. It is not possible to trace the IP address using the anonymised data, as time entries are randomised by the Matomo installation.

The purpose of the processing is the statistical analysis of user behaviour to optimise the functionality of our websites. Our legitimate interest lies in the improvement of our website.

The legal basis for the use of Matomo is Art. 6 para. 1 s. 1 lit. f GDPR.

C. Overview Cookies

Cookies are small text files that are stored on your hard drive by your browser. We also use so-called session cookies. These serve to establish a clear connection between you and our Internet presence. Only a random number is stored for this purpose. The session cookie is automatically removed when the browser is closed.

If you do not wish to accept cookies on your computer (or another device), you can deactivate them in your Internet browser. However, this may impair the user-friendliness and functionality of the website. The legal basis for the processing of data by cookies for the purpose of operating the website is Art. 6 para. 1 lit. f GDPR.

Our website uses the following cookies:

1. Fe_typo_user
Session cookie for Typo3 user management
This cookie is only relevant for web administrators. No personal data will be processed.

Session cookie for operating a PHP website
It is used to recognise your browser for various purposes (for example to remember your language setting). Save time: as long as the browser window is open.

3. retinaSupport
The cookie remembers whether your screen has retinal resolution.
Storage time: 4 weeks.

4. i18next
Session cookie for animation purposes on the homepage. No personal data is stored.

5. cookieconsent_status 
This cookie is created when you click on the confirmation link of the general cookie notice on the website. The application remembers that the note should not be displayed again on the next page.

Version from 1.10.2021


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